Reviews

Bank Street Mazda

See what our customers have to say about us.

Average score
4.5
2,197 reviews
M.S Khanduja
Just got a Mazda CX-5, very generous and helpful, Adam helped me out with all the car specs and details and Solaiman was very helpful with finance. Its a great experience
Reviewed on July 16, 2025
An deng
Fast and efficient deal
Reviewed on July 15, 2025
John Lum
Amazing purchase experience. I found my pre owned MX5 on their website and bought it site unseen. Jawad was great and helped me with the online purchase and assured me that everything was great. The cost of travelling to Ottawa and an overnight stay was still worthwhile and cheaper than anything comparable within the GTA and Niagara region where I reside. The mini vacation and driving home with the top down was a fabulous experience. Thank you again Jawad and Bank Street Mazda for helping me check this off my bucket list.
Reviewed on July 15, 2025
mark howarth
I had the pleasure of dealing with Garrett for the sale of Miata. His communication was excellent and did a great job of walking me through the process from start to finish... with no stress and no pressue. I had a great experience and would happily reccomend him to.my friends and family.
Reviewed on July 15, 2025
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
Bank Street Mazda responded on July 15, 2025
Kimberly Hebert
Adam was very kind, friendly, and helpful with my CX-50 hybrid purchase.
Reviewed on July 12, 2025
Congratulations on your new vehicle, Kimberly! Thank you for the positive review.
Bank Street Mazda responded on July 14, 2025
Dan Russell
Bought a Mazda3 Sport GT Manual off George, today. My experience was nothing but great and was a pleasure to buy this car off of George. He works very hard to make sure you are happy and satisfied with your new car. Thank you so much for you great service and to all the staff at Bank Street Mazda.
Reviewed on July 11, 2025
Congratulations on your new vehicle, Dan and thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
Bank Street Mazda responded on July 14, 2025
Olivier Marmen
A big thank you to Georges for making my experience easy and stress-free. I would also like to thank Zein who made a lot of effort to give me the best rate for my financing. The team at Mazda Bank Street is great and I recommend them for purchasing a vehicle. 5-star service :)
Reviewed on July 11, 2025
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Bank Street Mazda responded on July 11, 2025
Allison Rose
My wife and I had a great experience buying a used car from Bank Street Mazda. We especially loved working with our salesperson, Garrett, who was so friendly and car-enthusiastic that he made the process all the more enjoyable.
Reviewed on July 10, 2025
Thank you for sharing your experience. We appreciate the 5 Star review.
Bank Street Mazda responded on July 11, 2025
Riley Schroeder
Great experience from beginning to end, Georges was fantastic and was very knowledgeable. They even gifted a small detailing kit. Great personal touch.
Reviewed on July 10, 2025
Thank you so much for sharing your experience with us. We hope to see you again soon.
Bank Street Mazda responded on July 11, 2025
Jesse Roy
Went to look at a used 2021 GMC Acadia on Monday. Picked it up earlier today. Jawad helped me with the process. Easy to deal with, knowledgeable and courteous. I would recommend him to anyone looking to purchase a vehicle.
Reviewed on July 09, 2025
Thank you, Jesse. We appreciate your feedback and the 5 STAR review!
Bank Street Mazda responded on July 10, 2025
Mark Honigman
I came to Bank st Mazda to pick up the second set of keys to my new car....George's who wasn't even my salesman,as he was not in, came over and helped as well as put a new battery in the first set...he and Zak then went on to answer a slew of questions I had about the tech of the car...unbelievable service ...they truly care here at Bank st Mazda
Reviewed on July 08, 2025
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Bank Street Mazda responded on July 09, 2025
Michael Feil
We had a fantastic experience at Bank Street Dilawri Mazda. After visiting nearly every dealership in town, we can say the best deal by far was here. We had the pleasure of working with Jawad, who was exceptional every step of the way. He was knowledgeable and very professional to work with. The negotiations were pleasant and his friendly and straightforward approach made what can often be a stressful experience feel easy and enjoyable. We couldn’t be happier with our new vehicle and highly recommend both Jawad and this dealership.
Reviewed on June 30, 2025
Thank you for taking the time to write about your experience. It is wonderful to hear that Bank Street Mazda was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Bank Street Mazda responded on July 02, 2025
Adam Stienstra
Adam was great, and got us in a new car. Would highly recommend!
Reviewed on June 26, 2025
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Bank Street Mazda responded on June 27, 2025
Hwa Chan
Jawad was very knowledgeable and an excellent salesman.
Reviewed on June 23, 2025
Thank you, Hwa Chan. We appreciate your feedback and the 5 STAR review!
Bank Street Mazda responded on June 24, 2025
Kathy Gordon
Amazing experience buying a new vehicle at Bank Street Mazda. Our salesperson Adam was very friendly, efficient, and thorough when explaining all the features of our new CX5. From walking in the door - reception, sales, finance manager, sales manager - service was exemplary. Would definitely recommend Bank Street Mazda. I posted this yesterday but neglected the most important point - the reason we chose Bank Street Mazda. Hussein Tohme is the business manager now, but when we bought our first Mazda at Bank Street Mazda, he was our salesman. He treated us like family then, and he still treats us like family. This is our third purchase at Bank Street Mazda, probably not our last, all due to the relationship that he cultivated.
Reviewed on June 19, 2025
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
Bank Street Mazda responded on June 20, 2025
Robert Rodriguez
I went into Bank Street Mazda to purchase a brand new Mazda3 after unsuccessfully trying to find a decent used car for my daughter. I met with Ayachee and found him to be very personable. I hadn't scene a Mazda3 in person so I asked if they had one on the lot. He brought out a 2019 Mazda 3 and we took a liking to the car. I noticed the brakes needed to be replaced and the interior mats were from another car. We ended up putting a deal together with the brakes being replaced and new proper floor mats being installed. I liked the sales guys so much that I asked to speak to his manager and I told the manager, in front of Ayachee, how impressed I was by his attitude and abilities. I am in sales myself. My daughter picked the car up and was told the mats were not in stock. After several phone calls by my daughter to Ayachee which were not returned, I called the parts department and they advised the mats were in stock. I then called and spoke to Ayachee and advised him the mats were in stock but we needed some form from him. He advised he wasn't happy with the cleanliness of the car when it was delivered and told me to bring it back. I left this with my daughter to deal with and again, several calls were made by her as well as myself which were not returned. I then called the manager and was told he couldn't come to the phone, left a message for him to call me, which was not returned. I went in last night to see Ayachee and he was off. I asked to speak to a manager and was told, at 6:10PM, that he was tied up with customers and financing. I left my information to contact me and again no return call has happened. I hate leaving negative reviews because the kid was great during the sales experience, he just hasn't followed up and we are talking about $175.00 for new mats. I don't get that a dealership would make me do this to hopefully smarten them up.. I have another daughter turning 16 in January and I will be getting her a car as well. I was looking at other Mazda options for her but I can't say I would be returning to Bank Street Mazda to make another purchase. With the economy in the current state, I would think that dealerships would be more cognisant of taking care of the minor things. Very disappointed that I had to write this!!!! Update Bank Street Mazda reached out to me and provided the mats. I have changed my rating because they did the right thing and it's really hard these days to find companies that will do that. Robert Rodriguez
Reviewed on June 18, 2025
Hi Robert, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department [email protected] so that we can formally assist you.
Bank Street Mazda responded on June 19, 2025
Cathy Brown
I purchased a used Mazda 3, my salesperson was Daniel. Daniel was courteous, pleasant and professional. I had no issues dealing with him. My concern is with the finance manager. I found him pushy and condescending. Only aspect of dealing with Bank St. Mazda that I did not like. I would recommend Daniel or use him again to purchase another car.
Reviewed on June 16, 2025
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Bank Street Mazda responded on June 17, 2025
G S
Best sales men MOHAMMED KRIMI very professional very respectful I drove from Toronto to Ottawa for his word deal went well I was surprised how he handled the deal all the best
Reviewed on June 13, 2025
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
Bank Street Mazda responded on June 13, 2025
mohammadreza mirzababaee
this dealership is awesome, and reliable
Reviewed on June 10, 2025
We are so grateful for your review. We hope to see you again soon.
Bank Street Mazda responded on June 11, 2025
Lara Seguin
Georges Neaimeh was amazing!! He helped me with the purchase of my car and was so nice! I 100% recommend working with him! I’m extremely satisfied of my purchase with him!
Reviewed on June 09, 2025
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Bank Street Mazda responded on June 10, 2025