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Reviews

Bank Street Mazda

See what our customers have to say about us.

Average score
4.5
2,669 reviews
Fan Zhang
I had a great drive with MK to experience all new features on the new CX5
Reviewed on September 11, 2026
Jonathan Puttick
Wael was great helping us purchase a used truck.
Reviewed on September 11, 2026
dankestmemes
i had a fantastic experience buying my new Mazda CX-5 here! Ismail made the whole process smooth and stress-free from start to finish. No pressure, just honest, helpful guidance. He took the time to answer all my questions and made sure I found exactly what I was looking for. The paperwork was quick and straightforward, and I drove off feeling genuinely happy with my purchase. Highly recommend Ismail and this dealership to anyone in the market for a new car!
Reviewed on September 11, 2026
Matthew Dale
Informative, knowledgeable and not pushy.
Reviewed on September 11, 2026
Brenna Mae
Michel was fantastic, helped me find the perfect car! Ralph in finance made sure l had coverage that worked for me.
Reviewed on September 10, 2026
Gor Mkrtchyan
Very supportive and caring seller who helped me to make best solution for me.
Reviewed on September 09, 2026
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
Bank Street Mazda responded on September 10, 2026
Youssouf Robleh Hassan
I visited Mazda today and had a great experience. Ismail Hassan was very helpful, professional, and made sure all my questions were answered. I really appreciate his help and excellent customer service. Thank you, Ismaïl!
Reviewed on September 09, 2026
Hi Youssouf, thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
Bank Street Mazda responded on September 10, 2026
Brent R. McGrath
Ismail was wonderful, and got the price I needed on the car I wanted.
Reviewed on September 08, 2026
Thank you, Brent. We appreciate your feedback and the 5 STAR review!
Bank Street Mazda responded on September 09, 2026
C C
Mehdi was very helpful at giving details comparing different models we were interested in. Thanks!
Reviewed on September 08, 2026
Thank you, CC. We appreciate the 5 STAR review!
Bank Street Mazda responded on September 09, 2026
salwa ahmed
Even though I didn't end up buying a car, I had a great experience at the dealership. Ken Nguyen was very helpful from the moment I messaged him on Facebook Marketplace. He was responsive, helpful, and made the whole experience very easy. He explained all the numbers and car details to me. The dealership didn't have the car I was looking for, but once they do, I'm definitely going to give him a call.
Reviewed on September 08, 2026
Hi Salwa, thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
Bank Street Mazda responded on September 09, 2026
Olalekan Fredrick
I had a great experience buying my car at Mazda Bank Street. When you get there, ask for WAEL. He’s such a great guy and was incredibly helpful throughout the whole process. Highly recommend him!
Reviewed on September 08, 2026
Congratulations on your new vehicle, Olalekan! We are happy to know about your awesome experience of purchasing your new car with us. Thanks for the 5-star review! We hope to see you again soon.
Bank Street Mazda responded on September 09, 2026
sebastian leon
Wael harb, The best salesman in ottawa, best service , 5 stars
Reviewed on September 08, 2026
We are happy to know that you have a 5 star experience with us.
Bank Street Mazda responded on September 09, 2026
Chris Foster
I took my vehicle in for a minor issue. Antonio "the technician" was extremely kind, knowledgeable and took great care of me and my vehicle. He fixed the issue under warranty. Thanks very much.
Reviewed on September 08, 2026
Thank you, Chris! We’re so glad to hear Antonio went above and beyond to ensure your vehicle was taken care of and that you had such a positive experience. We’ll be sure to share your kind words with him. We truly appreciate your recommendation!
Bank Street Mazda responded on September 09, 2026
Candace Feagan
Ismail, Paul, and Patrick made my car shopping experience as smooth as possible even though I was buying sight unseen from 4 hours away. I felt I could trust them and they took very good care of me and my family to make sure I left happy with my new Mazda
Reviewed on September 05, 2026
Thank you for your kind words, Candace! We’re glad to hear you had a positive experience. It’s always our goal to provide professional and reliable service, and we truly appreciate your feedback!
Bank Street Mazda responded on September 08, 2026
Brendan Dee
Michel & Jawad are both amazing salesmen. Both are full of laughter and make the buying the car experience fun and unique! We got a CX-5 2026 and couldn’t be more happier.
Reviewed on September 04, 2026
Thank you for your 5-star review, Brendan! We’re pleased to hear you found our service was great. Looking forward to serving you again!
Bank Street Mazda responded on September 08, 2026
Ana Paula Souza Gomes
I recently purchased a Mazda CX-5 from Bank Street Mazda, and we had a great experience from start to finish. Michel Nachef, was extremely helpful and took the time to walk us through all the options available. His guidance was really important in helping me make my decision, and at no point did we feel rushed or pressured. He was attentive, patient, and made the whole process easy and comfortable. The test drive was also a very pleasant experience. We were able to take our time, ask questions, and really get a feel for the vehicle without any pressure. We’re very happy with both the car and the service we received. I would definitely recommend Michel to anyone looking to purchase a vehicle at Bank Street Mazda!
Reviewed on September 04, 2026
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
Bank Street Mazda responded on September 04, 2026
Sackveer Atwall
Great customer service
Reviewed on September 03, 2026
Thank you, Sackveer. We appreciate the 5 STAR review!
Bank Street Mazda responded on September 04, 2026
Ray Mar
We had a great experience with Ismail at Bank Street Mazda. He was incredibly helpful throughout the entire process, answered all of our questions, and made everything feel easy and stress-free. He was patient, professional, and made sure we were comfortable with everything before moving forward. We really appreciated his help and would definitely recommend asking for Ismail if you’re looking for a vehicle at Bank Street Mazda. Thank you again, Ismail!
Reviewed on September 03, 2026
Thank you for sharing your feedback, Ray! We're glad to hear you received excellent and professional service. It means a lot to us, and we look forward to assisting you again in the future!
Bank Street Mazda responded on September 03, 2026
Isabelle Stephenson
I had such a great experience at Bank Street Mazda, especially thanks to Jawad! From the moment I walked in, Jawad was so friendly, helpful, and welcoming. He made me feel completely comfortable throughout the entire process and never once made me feel pressured or rushed. Jawad was very knowledgeable and took the time to answer all my questions and explain everything clearly. He genuinely made the whole experience feel easy, comfortable, and stress-free. You can tell Jawad really cares about his customers and wants them to leave happy. I would definitely recommend Bank Street Mazda, and especially Jawad! If you’re looking for a Mazda, make sure you ask for Jawad he was absolutely amazing to work with and made the entire experience so much better!
Reviewed on September 02, 2026
Thank you for taking the time to write about your experience. It is wonderful to hear that Bank Street Mazda was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Bank Street Mazda responded on September 03, 2026
Terry Zanatta
Great service.
Reviewed on September 02, 2026
We are so grateful for your review. We hope to see you again soon.
Bank Street Mazda responded on September 02, 2026